What do clients want from their lawyers? What do clients really want from their lawyers and where do lawyers fail in the services that they provide? What is the major pain point for clients? Lack of skill, lack of knowledge, poor results, the expense of the legal process? The answer is none of the above. Lawyers are failing in the most basic component of any service provider/client relationship. Communication with clients. A BTI Consulting Group Survey indicates that neither outcome nor cost of services were the most frequently mentioned causes of dissatisfaction for clients of lawyers. Instead, when asked - “What is the

Strata Managers and Owners Corporations - are you paying the correct court filing fees when you have to issue legal proceedings to recover overdue contributions from your owners? This office has recently seen multiple examples of Statements of Claim issued by legal representatives on behalf of owners corporations whereby the owners corporation has paid the incorrect filing fee when the document has been filed and issued by the NSW Local Court. This has resulted in owners corporations paying double the amount that they should be paying. Section 8(1) of the Strata Schemes Management Act NSW 2015 provides that the owners of the lots