Further to our recent article – Am I a Debt Collector? -  we now take a look at: What is debt collection? How should I go about debt collection? Illegal debt collection behaviour Unconscionable conduct What is debt collection? Debt collection takes place when creditors and collectors seek to secure payment from consumers or businesses who are legally bound to pay or to repay money they owe. It is important that any organisation (and its credit and accounts receivable engaged staff) involved in recovering debt is aware of its legal obligations. How should I go about debt collection? Principles of debt collection fairness You should